The Madtown® Warranty

 Your new Madtown instrument is warranted to be free from defects in materials and workmanship for the life of the original retail purchaser, subject to the limitations contained in this warranty.  

If at any time, this Madtown instrument malfunctions as a result of faulty material or workmanship, Madtown Guitars will repair or replace the instrument as it deems appropriate at its sole discretion. Madtown Guitars reserves the right to use materials regularly utilized at the time of the repair, in the event original materials are no longer available. If replacement of your instrument is deemed appropriate, Madtown Guitars will replace the instrument with one of the same or most similar style of a value not in excess of the original purchase price of your instrument.

  This warranty covers the cost of both labor and materials on any repair deemed necessary by Madtown Guitars for the lifetime of the original purchaser. In the event, your instrument is destroyed, damaged or lost while in the possession of Madtown Guitars, Madtown Guitars will replace the instrument with one of the same or most similar style of a value not in excess of the original purchase price of your instrument. Any insurance covering the instrument, including but not limited to collector’s value insurance must be carried by owner at owner’s expense. 

 THIS WARRANTY IS EXTENDED TO THE ORIGINAL RETAIL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS. IN ORDER TO VALIDATE YOUR COVERAGE HEREUNDER, YOU MUST RETURN YOUR WARRANTY REGISTRATION CARD WITHIN FIFTEEN (15) DAYS FOLLOWING THE ORIGINAL DATE OF PURCHASE. YOUR PROOF OF PURCHASE OR SALES RECEIPT MUST ACCOMPANY ALL REQUESTS FOR WARRANTY COVERAGE. 

THIS WARRANTY DOES NOT COVER: 

1. Any instrument that has been altered or modified in any way or any instrument upon which the serial number has been tampered with or altered. 

2. Any instrument whose warranty card has been altered or upon which false or inadequate information has been given. 

3. Any instrument that has been damaged due to misuse, negligence, accident, improper adjustment or operation. 

4. The subjective issue of tonal characteristics. 

5. Shipping damages of any kind. 

6. Any instrument that has been subjected to extremes of humidity or temperature. 

7. Normal wear and tear (i.e., worn frets, worn machine heads, worn plating, string replacement, scratched pickguards, or damage to or discoloration of the instrument finish for any reason). 

8. Any instrument that has been purchased from an unauthorized dealer, or upon which unauthorized repair or service has been performed. 

9. Any factory installed electronics after a period of one (1) year from the original date of purchase. 

10. Cracking, discoloration, or damage of any sort to the finish or plating for any reason. 

11. Madtown Guitars does not warranty the playability of the instrument whose “action” is lower than the standard “action” as defined in the Madtown Instrument Care guide.