FREQUENTLY ASKED QUESTIONS

---

This page is dedicated to answering the most frequently asked questions about the Madtown® Line of instruments. This section will be updated regularly in an effort to help field as many questions as possible here, but you can also email us directly at info@madtownguitars.com if you don't find your answers here. 

UPDATED: 11/01/2026

Q:   What is a Skidplate®? 

A:   The multi-patented Skidplate is the first and only 3-D ergonomically advanced bolt-on neck plate and sculpted body contour design of it's kind.  It's the epitome of simplicity, yet it offers up so much more over a traditional flat neck plate. It's a system that delivers unparalleled upper register comfort and fingerboard reach while maintaining, and in some ways improving the structural integrity of the neck to body joint on all Madtown Guitars. It's design was to get you closer than ever before to the upper register on an electric guitar, and by default,  It's also a larger piece of material mounted closer to the neck pocket and we feel this added mass at the neck joint improves resonance and sustain. The Skidplate is standard equipment on all Madtown Guitars. 

Q:   Can I purchase just a Skidplate® for my guitar?

A:   Currently, the only way to get a Skidplate is to buy a Madtown Guitar. It's not quiet as simple as you might think. We are certainly open to licensing our product and possibilities are endless, but for now you must purchase a Madtown guitar to enjoy the benefits of a Skidplate. 

Q:  Can I purchase necks or bodies only from Madtown?

A:  No. Unfortunately, we don't sell parts. We only sell completed Madtown instruments. 

 Q:   How can I purchase a Madtown® Guitar? 

A:   We have our online store where you may purchase directly from us, you may also email us to discuss any instrument prior to purchase. 

 Q:   Does Madtown® Guitars offer a Warranty?

A:    Yes, all Madtown Guitars come with a Lifetime Warranty. Our goal is to build exceptional products that don't necessarily need a warranty, so we have an extensive warranty that covers the guitar and even the guitar case, itself.  

Q:  What are your shipping options? 

A:  We currently use FedEx and UPS. 

Q:  What payment types do you accept?

A:  We accept cash and all major credit cards through PayPal. We are working to expand our payment options as well. 

Q:  What is your Return Policy?

A:  We offer a 72-hour return window on all instruments. Refunds will be issued as store credit only and are minus shipping charges. Instruments must be in same new condition with all paperwork, hang tags and packaging fully intact as it was when received. You must contact us to obtain a Return Authorization inside the 72-hour window to be considered eligible for a return. Buyer pays return shipping and must use same service that was originally used (FedEx or UPS).  We reserve the right to refuse returns if instrument is altered, damaged, missing parts or paperwork, etc.  All sales are final on discounted or used instruments. 

Q;  Do you ship Worldwide? 

A:  No. We currently offer shipping to inside the CONUS, only.